Automated Continuous Zendesk Replication to Databricks

Always-on applications rely on automatic failover capabilities and real-time data access. CData Sync integrates live Zendesk data into your Databricks instance, allowing you to consolidate all of your data into a single location for archiving, reporting, analytics, machine learning, artificial intelligence and more.

Configure Databricks as a Replication Destination

Using CData Sync, you can replicate Zendesk data to Databricks. To add a replication destination, navigate to the Connections tab.

1. Click Add Connection.
2. Select Databricks as a destination.
3. Enter the necessary connection properties. To connect to a Databricks cluster, set the properties as described below.

   Note: The needed values can be found in your Databricks instance by navigating to Clusters, and selecting the desired cluster, and selecting the JDBC/ODBC tab under Advanced Options.

   • Server: Set to the Server Hostname of your Databricks cluster.
   • HTTPPath: Set to the HTTP Path of your Databricks cluster.
   • Token: Set to your personal access token (this value can be obtained by navigating to the User Settings page of your Databricks instance and selecting the Access Tokens tab).
4. Click Test Connection to ensure that the connection is configured properly.
5. Click Save Changes.

Configure the Zendesk Connection

You can configure a connection to Zendesk from the Connections tab. To add a connection to your Zendesk account, navigate to the Connections tab.

1. Click Add Connection.
2. Select a source (Zendesk).
3. Configure the connection properties.
   
   

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

4. Click Connect to ensure that the connection is configured properly.
5. Click Save Changes.

Configure Replication Queries

CData Sync enables you to control replication with a point-and-click interface and with SQL queries. For each replication you wish to configure, navigate to the Jobs tab and click Add Job. Select the Source and Destination for your replication.

Replicate Entire Tables

To replicate an entire table, click Add Tables in the Tables section, choose the table(s) you wish to replicate, and click Add Selected Tables.

Customize Your Replication

You can use the Columns and Query tabs of a task to customize your replication. The Columns tab allows you to specify which columns to replicate, rename the columns at the destination, and even perform operations on the source data before replicating. The Query tab allows you to add filters, grouping, and sorting to the replication.

Schedule Your Replication

In the Schedule section, you can schedule a job to run automatically, configuring the job to run after specified intervals ranging from once every 10 minutes to once every month.

Once you have configured the replication job, click Save Changes. You can configure any number of jobs to manage the replication of your Zendesk data to Databricks.