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How to Query Live ServiceNow Data in Natural Language in Python using LlamaIndex


Use LlamaIndex to query live ServiceNow data data in natural language using Python.

Start querying live data from ServiceNow using the CData Python Connector for ServiceNow. Leverage the power of AI with LlamaIndex and retrieve insights using simple English, eliminating the need for complex SQL queries. Benefit from real-time data access that enhances your decision-making process, while easily integrating with your existing Python applications.

With built-in, optimized data processing, the CData Python Connector offers unmatched performance for interacting with live ServiceNow data in Python. When you issue complex SQL queries from Python, the driver pushes supported SQL operations, like filters and aggregations, directly to ServiceNow and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations).

Whether you're analyzing trends, generating reports, or visualizing data, our Python connectors enable you to harness the full potential of your live data source with ease.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

  • Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
  • Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
  • Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
  • Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.


Getting Started


Overview

Here's how to query live data with CData's Python connector for ServiceNow data using LlamaIndex:

  • Import required Python, CData, and LlamaIndex modules for logging, database connectivity, and NLP.
  • Retrieve your OpenAI API key for authenticating API requests from your application.
  • Connect to live ServiceNow data using the CData Python Connector.
  • Initialize OpenAI and create instances of SQLDatabase and NLSQLTableQueryEngine for handling natural language queries.
  • Create the query engine and specific database instance.
  • Execute natural language queries (e.g., "Who are the top-earning employees?") to get structured responses from the database.
  • Analyze retrieved data to gain insights and inform data-driven decisions.

Import Required Modules

Import the necessary modules CData, database connections, and natural language querying.

import os import logging import sys # Configure logging logging.basicConfig(stream=sys.stdout, level=logging.INFO, force=True) logging.getLogger().addHandler(logging.StreamHandler(stream=sys.stdout)) # Import required modules for CData and LlamaIndex import cdata.servicenow as mod from sqlalchemy import create_engine from llama_index.core.query_engine import NLSQLTableQueryEngine from llama_index.core import SQLDatabase from llama_index.llms.openai import OpenAI

Set Your OpenAI API Key

To use OpenAI's language model, you need to set your API key as an environment variable. Make sure you have your OpenAI API key available in your system's environment variables.

# Retrieve the OpenAI API key from the environment variables OPENAI_API_KEY = os.environ["OPENAI_API_KEY"] ''as an alternative, you can also add your API key directly within your code (though this method is not recommended for production environments due to security risks):'' # Directly set the API key (not recommended for production use) OPENAI_API_KEY = "your-api-key-here"

Create a Database Connection

Next, establish a connection to ServiceNow using the CData connector using a connection string with the required connection properties.

ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.

See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

Connecting to ServiceNow

# Create a database engine using the CData Python Connector for ServiceNow engine = create_engine("cdata_servicenow_2:///?User=OAuthClientId=MyOAuthClientId;OAuthClientSecret=MyOAuthClientSecret;Username=MyUsername;Password=MyPassword;Instance=MyInstance;")

Initialize the OpenAI Instance

Create an instance of the OpenAI language model. Here, you can specify parameters like temperature and the model version.

# Initialize the OpenAI language model instance llm = OpenAI(temperature=0.0, model="gpt-3.5-turbo")

Set Up the Database and Query Engine

Now, set up the SQL database and the query engine. The NLSQLTableQueryEngine allows you to perform natural language queries against your SQL database.

# Create a SQL database instance sql_db = SQLDatabase(engine) # This includes all tables # Initialize the query engine for natural language SQL queries query_engine = NLSQLTableQueryEngine(sql_database=sql_db)

Execute a Query

Now, you can execute a natural language query against your live data source. In this example, we will query for the top two earning employees.

# Define your query string query_str = "Who are the top earning employees?" # Get the response from the query engine response = query_engine.query(query_str) # Print the response print(response)

Download a free, 30-day trial of the CData Python Connector for ServiceNow and start querying your live data seamlessly. Experience the power of natural language processing and unlock valuable insights from your data today.

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