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Freshchat data connector

Centralize access to Freshchat for analytics, reporting, data management, and application integration with CData Virtuality.


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About Freshchat

Freshchat is a cutting-edge customer messaging software that transforms customer engagement for businesses. With personalized and real-time support across multiple channels, including websites and social media, Freshchat revolutionizes customer interactions. The Freshchat API data connector centralizes data for streamlined workflows, automated processes, and enhanced insights, making it a powerful tool for businesses.

Bi-modal Freshchat data integration

The only bi-modal integration stack to connect replicated and live data, providing real-time data access across enterprise apps and hybrid infrastructures. CData Virtuality enables users to easily integrate Freshchat data with any application or process across your entire organization.

Use cases:
BI & Analytics Data Integration Automation Data Management

Analytics & reporting

Rapidly integrate Freshchat data with any of your organizations analytics or reporting processes. Access data in real-time, or leverage data movement capabilities to integrate Freshchat data into enterprise data pipelines.

  • Demand on data: Ensure BI tools use the most current Freshchat data. Query Freshchat data alongside other data sources through a virtual layer.
  • Integrate with BI: Seamlessly connect with tools like Tableau, Power BI, and Qlik for reporting and dashboards.
  • Enhance performance: Speed up large data processing with intelligent in-memory caching, push-down to source systems, and physical data movement to 3rd party databases for repeated queries (materialization).
Analytics & reporting
Analytics & reporting

Data integration (ETL/ELT/Rev ETL)

CData Virtuality is a powerful integration tool that combines data virtualization and automated ETL processes. Create an agile data infrastructure by extracting, integrating and processing a wide variety of data sources, including Freshchat.

  • Automate replication: Create a copy of Freshchat data in a database or a cloud data warehouse and keep it up-to-date automatically.
  • Manage data changes: Synchronize Freshchat schema with data storage and even update it when new fields are added to replicated objects.

Automation & workflow

Enable seamless Freshchat data flow, automation, and orchestration across different systems through one consolidated connectivity platform

  • RPA tools integration: Integrates with Robotic Process Automation (RPA) tools like UiPath, Blue Prism, and Automation Anywhere to automate repetitive tasks and data flows involving workflow applications.
  • BPM tools integration: Connects with Business Process Management (BPM) tools like Camunda, Bizagi, and Pega to orchestrate and manage complex workflows.
Automation workflow
Data governance

Data Governance & Management

With CData Virtuality, you can establish centralized controls and audit capabilities to ensure high data quality, security, and compliance.

  • Manage access: Includes a robust permission system, customizing visibility and actions per user role.
  • Data lineage: Automatically track data journeys and transformations, clarifying origins, changes, and usage.
  • Secure data: Secure sensitive data with column masking and fine-tune access at row and column levels for privacy and compliance.
  • Track metadata: Keep a detailed history of metadata changes for effective tracking and reverting, ensuring data integrity.

Freshchat & data virtualization

CData's Virtuality Platform™ revolutionizes enterprise data connectivity, enabling seamless integration with any data source. With hundreds of enterprise-class data connectors — and more continually being added — CData ensures instant access to data wherever it resides. This empowers analysts and data scientists with rapid, high-performance access to all data sources, driving faster, more insightful decisions and propelling organizational agility to new heights.

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