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Support Options

CData is dedicated to helping you find success throughout your data journey. The following is a detailed list of our available support packages. If you have any questions regarding these packages feel free to contact [email protected]

Standard support

Included for all active customers

We provide standard technical support via email. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package and the product in question.

To obtain standard support, please fill out the support form.

Email Support
Standard support

Online Knowledge Base

Includes anytime access to our Online Knowledge Base, which provides hundreds of common questions and their answers, explained in a simple, straightforward manner.

Go to knowledge base

CData Community

Includes anytime access to our CData Community, a space where CData customers and users can share knowledge and resources, ask questions, and get answers.

Go to CData Community

Email Support

Includes email support covering licensing, installation, and other issues related to our products.

Email support

Premium support

We provide premium technical support via email and phone. All premium emails and calls are given priority over any standard support questions. Responses to Premium Support inquiries are guaranteed within one business day.

In order to receive the best service for premium support, please fill in the online support form. This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response. If you prefer, you can send us a direct email to our priority support mailbox or give us a telephone call.

Premium support contracts are valid for one full year from the purchased date for a single company contact per contract.

Support Form
Premium support

Access to all of the benefits included with standard support, PLUS:

Priority telephone support

Unlimited priority telephone support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the products.

Priority email support

Priority email support covering all of these same issues: licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of the products.

Source code analysis

Limited source code analysis related to the components.

Pre-sales support

We provide technical and business-level support for prospective customers who are in an active trial or who would like to get answers to important questions in their evaluation process. A mix of technical support and sales-related support is available, and we will work hard to respond as quickly as possible.

Contact Us
Pre-sales support

Check out the CData Community

Join the CData Community to find resources, connect with peers, learn from our experts, ask questions, and find answers.

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