Access Live Oracle Service Cloud Data in Coginiti Pro

Coginiti Pro is a single tool for all your SQL data and analytics needs, designed specifically for data engineers, analysts, and data scientists. When paired with the CData JDBC Driver for Oracle Service Cloud, Coginiti Pro can access and query live Oracle Service Cloud data. This article describes how to connect to and query Oracle Service Cloud data from Coginiti Pro.

With built-in optimized data processing, the CData JDBC Driver for Oracle Service Cloud offers unmatched performance for interacting with live Oracle Service Cloud data. When you issue complex SQL queries to Oracle Service Cloud, the driver pushes supported SQL operations, like filters and aggregations, directly to Oracle Service Cloud and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). In addition, its built-in dynamic metadata querying allows you to work with and analyze Oracle Service Cloud data using native data types.

Gather Connection Properties and Build a Connection String

Download the CData JDBC Driver for Oracle Service Cloud installer, unzip the package, and run the JAR file to install the driver. Then gather the required connection properties.

Using Basic Authentication

You must set the following to authenticate to Oracle Service Cloud:

• Url: The Url of the account to connect to.
• User: The username of the authenticating account.
• Password: The password of the authenticating account.

NOTE: To use the JDBC driver in Coginiti Pro, you may need a license (full or trial) and a Runtime Key (RTK). For more information on obtaining this license (or a trial), contact our sales team.

Built-in Connection String Designer

For assistance constructing the JDBC URL, use the connection string designer built into the Oracle Service Cloud JDBC Driver. Double-click the JAR file or execute the jar file from the command line.

Fill in the connection properties (including the RTK) and copy the connection string to the clipboard.

Create a JDBC Data Source for Oracle Service Cloud Data

1. Open Coginiti Pro and in the File menu, select "Edit Drivers."
2. In the newly opened wizard, click "Add" and select "Generic."

3. In the "JDBC Drivers" wizard, set the driver properties (below) and click "Create Driver."

   • Set JDBC Driver Name to a useful name, like CData JDBC Driver for Oracle Service Cloud.
   • Click "Add Files" to add the JAR file from the "lib" folder in the installation directory (e.g. cdata.jdbc.oracleservicecloud.jar)
   • Select the Class Name: cdata.jdbc.oracleservicecloud.OracleServiceCloudDriver.

Create a Connection using the CData JDBC Driver for Oracle Service Cloud

1. In the File menu, click "Edit Connections."
2. In the newly opened wizard, click "Add" and select "Generic."
3. In the "Connections" wizard, set the connection properties.
   • Set Connection name to an identifying name.
   • Set Database JDBC driver to the Driver you configured earlier.
   • Set JDBC URL to the JDBC URL configured using the built-in connection string designer (e.g. jdbc:oracleservicecloud:Url=https://abc.rightnowdemo.com;User=user;Password=password;
4. Click "Test" to ensure the connection is configured properly. Click "Save."

Query Oracle Service Cloud Using SQL

1. Open the Connections tab by clicking on database icon: .
2. Click the plus sign () to add a new query tab.

3. Once the query console is open, write the SQL script you wish to execute and click "Run at Cursor".

   NOTE: You can use the explorer on the left to determine table/view names and column names.

   Using the explorer

   1. In the "Select connection" field, select the connection you wish to query.
   2. Expand your newly created connection, expand the "CData" catalog, and expand the Oracle Service Cloud catalog.
   3. Expand "Tables" or "Views" to find the entity you wish to query.
   4. Expand your selected entity to explore the fields (columns).

Free Trial & More Information

Download a free, 30-day trial of the CData JDBC Driver for Oracle Service Cloud and start working with your live Oracle Service Cloud data in Coginiti Pro. Reach out to our Support Team if you have any questions.