Integrate with Live Jira Service Management Data in MuleSoft (via CData Connect Cloud)

The MuleSoft Anypoint Platform enables the building, deployment, and management of APIs and integrations, facilitating seamless connectivity across applications and systems. When combined with CData Connect Cloud, it provides access to Jira Service Management data for visualizations, dashboards, and more. This article explains how to use CData Connect Cloud to create a live connection to Jira Service Management and how to connect and access live Jira Service Management data from the MuleSoft Anypoint Platform.

Prerequisites

Before configuring and using MuleSoft with CData Connect Cloud, you must first connect a data source to your CData Connect Cloud account. For more information, see the Connections section.

Additionally, you need to generate a Personal Access Token (PAT) on the Settings page. Be sure to copy it down, as it serves as your password during authentication.

Configure Jira Service Management Connectivity for MuleSoft

Connectivity to Jira Service Management from MuleSoft is made possible through CData Connect Cloud. To work with Jira Service Management data from MuleSoft, we start by creating and configuring a Jira Service Management connection.

1. Log into Connect Cloud, click Connections and click Add Connection
2. Select "Jira Service Management" from the Add Connection panel
3. Enter the necessary authentication properties to connect to Jira Service Management.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, you will need to supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

4. Click Create & Test
5. Navigate to the Permissions tab in the Add Jira Service Management Connection page and update the User-based permissions.

With the connection configured, you are ready to connect to Jira Service Management data from MuleSoft.

Connecting to CData Connect Cloud

Follow these steps to establish a connection from Mulesoft to CData Connect Cloud through the JDBC driver:

1. Download and install the CData Connect Cloud JDBC driver.
   1. Open the Client Tools page of CData Connect Cloud.
   2. Locate MuleSoft and click on Download for Mac/Windows/Linux.
   3. Download and run the setup file.
   4. When the installation is complete, the JAR file can be found in the installation directory (inside the lib folder).
2. Log into Mulesoft Anypoint Studio or launch the desktop application.
3. Create a new Mulesoft project. The new project appears in a project folder.
4. In the Mule Palette located on the right, drag an HTTP Listener to the Message Flow area.
5. Click on the HTTP Listener to configure it.
6. Click the + sign on the right of Connector configuration. The HTTP Listener config dialog appears.
7. Configure the HTTP Listener, providing a Port on which to query your data, and click OK.
8. Provide a path on which to perform the actions. The HTTP Listener is now configured.
9. In the Mule Palette on the right, type database in the search bar.
10. Drag the database operation you want to perform to the Message Flow area. For this example, we choose Select.
11. Select Generic Connection from the Connection dropdown in the Database Config dialog.
12. Click the Configure button to configure the JDBC driver. Select Use local file from the drop-down list.
13. Locate the CData Connect Cloud JAR file from the JDBC driver installation and click OK.
14. Provide the following information:
    • URL: the URL for the connection, for example: jdbc:connect:Authscheme=Basic;user=username;password=password Note: the password is the PAT created in the Prerequisites section.
    • Driver class name: Enter the Driver class name as: cdata.jdbc.connect.ConnectDriver
15. Click Test Connection.
16. If the connection is successful, provide the SQL Query Text in the editor. You can see the table metadata on the right side in the Output tab.
17. In the Mule Palette, drag Transform Message to the Message Flow area.
18. Click Transform Message to configure it. Change the Output as follows:
19. Save your project and run it. In the console, Mulesoft starts initializing the dependencies.
20. Once you see the message, "Message source 'listener' on flow your_project_name successfully started", you can start querying your data at the endpoint you provided.
21. Query to check out the data using the Postman application (as shown below).

SQL Access to Jira Service Management Data from Cloud Applications

Now you have a direct connection to live Jira Service Management data from MuleSoft Anypoint Platform. You can create more connections to ensure seamless data flow, automate business processes, and manage APIs - all without replicating Jira Service Management data.

To get real-time data access to 100+ SaaS, Big Data, and NoSQL sources (including Jira Service Management) directly from your cloud applications, explore the CData Connect Cloud.