Connect to Jira Service Desk Data in Airbyte ELT Pipelines

Airbyte empowers users to load your data into any data warehouse, data lake, or database. When combined with CData Connect Cloud, Airbyte users can create Extract, Load, Transform (ELT) pipelines directly from live Jira Service Desk data. This article illustrates the process of connecting to Jira Service Desk through Connect Cloud and constructing ELT pipelines for Jira Service Desk data within Airbyte.

CData Connect Cloud offers a dedicated SQL Server interface for Jira Service Desk, facilitating data querying without the need for data replication to a native database. With built-in optimized data processing capabilities, CData Connect Cloud efficiently directs all supported SQL operations, including filters and JOINs, straight to Jira Service Desk. This harnesses server-side processing to swiftly retrieve the desired Jira Service Desk data.

Configure Jira Service Desk Connectivity for Airbyte

Connectivity to Jira Service Desk from Airbyte is made possible through CData Connect Cloud. To work with Jira Service Desk data from Airbyte, we start by creating and configuring a Jira Service Desk connection.

1. Log into Connect Cloud, click Connections and click Add Connection
2. Select "Jira Service Desk" from the Add Connection panel
3. Enter the necessary authentication properties to connect to Jira Service Desk.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, you will need to supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

4. Click Create & Test
5. Navigate to the Permissions tab in the Add Jira Service Desk Connection page and update the User-based permissions.

Add a Personal Access Token

If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.

1. Click on your username at the top right of the Connect Cloud app and click User Profile.
2. On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
3. Give your PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

Connect to Jira Service Desk from Airbyte

To establish a connection from Airbyte to CData Connect Cloud, follow these steps.

1. Log in to your Airbyte account
2. On the left panel, click Sources, then Add New Source
3. Set Source Type to MSSQL Server to connect the TDS endpoint
4. Set Source Name
5. Set Host URL to tds.cdata.com
6. Set Port to 14333
7. Set Database to the name of the connection you previously configured, e.g. JiraServiceDesk1.
8. Set Username to your Connect Cloud username
9. Set SSL Method to Encrypted (trust server certificate), leave the Replication Method as standard, and set SSH Tunnel Method to No Tunnel
10. (Optional) Set Schema to anything you want to apply to the source
11. Set Password to your Connect Cloud PAT
12. (Optional) Enter any needed JBDC URL Params
13. Click Test and Save to create the data source.

Create ELT Pipelines for Jira Service Desk Data

To connect Jira Service Desk data with a new destination, click Connections and then Set Up Connection to connect to your destination. Select the source created above and your desired destination, then allow Airbyte to process. When it is done, your connection is ready for use.

Get CData Connect Cloud

To get live data access to 100+ SaaS, Big Data, and NoSQL sources directly from Airbyte, try CData Connect Cloud today!