Query Freshdesk Data in MySQL Workbench

MySQL Workbench allows users to administer MySQL environments and gain better visibility into databases. When paired with CData Connect (on-premise or Connect Server), you get live access to Freshdesk data as if it were a MySQL database. This article shows how to create a virtual database for Freshdesk in Connect and work with live Freshdesk data in MySQL Workbench.

Create a Virtual MySQL Database for Freshdesk Data

CData Connect uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

1. Login to Connect and click Connections.
2. Select "Freshdesk" from Available Data Sources.
3. Enter the necessary authentication properties to connect to Freshdesk.

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
4. Click Save Changes
5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Freshdesk from MySQL Workbench.

Query Freshdesk from MySQL Workbench

The steps below outline connecting to the virtual Freshdesk database in Connect from MySQL Workbench and issuing basic queries to work with live Freshdesk data.

Connect to Freshdesk through Connect

1. In MySQL Workbench, click to add a new MySQL connection.
2. Name the connection (CData Connect).
3. Set the Hostname, Port, and Username parameters to connect to the SQL Gateway.
4. Click Store in Vault to set and store the password.
5. Click Test Connection to ensure the connection is configured properly and click OK.

Query Freshdesk Data

1. Open the connection you just created (CData Connect).
2. Click File -> New Query Tab.
3. Write a SQL query to retrieve Freshdesk data, like SELECT * FROM freshdeskdb.Tickets;

With access to live Freshdesk data from MySQL Workbench, you can easily query and update Freshdesk, just like you would a MySQL database. Request a demo of the CData Connect and start working with Freshdesk just like a MySQL database today.