Connect to Zendesk Data in RazorSQL

The CData JDBC Driver for Zendesk enables standards-based access from third-party tools, from wizards in IDEs to data management and analysis tools. This article shows how to connect to Zendesk using wizards in RazorSQL.

Create a JDBC Data Source for Zendesk Data

1. Open the RazorSQL application and, in the Connections menu, select Add Connection Profile -> Other -> JDBC.
2. In the Connection Wizard that appears, set the following properties:
   • Driver Location: Set this property to the path to the lib subfolder in the installation directory.
   • Driver Class: Set the driver class to cdata.jdbc.zendesk.ZendeskDriver.
   • Username: Enter the username. (This property can also be set in the JDBC URL.)
   • Password: Enter the password. (This property can also be set in the JDBC URL.)

   • JDBC URL: Enter connection parameters. The JDBC URL begins with jdbc:zendesk: and is followed by a semicolon-separated list of connection properties.

     Connecting to Zendesk

     To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

     Authenticating to Zendesk

     You can authenticate using the Basic or OAuth methods.

     Using Basic Authentication

     To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

     • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
     • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

     Using OAuth Authentication

     See the Getting Started guide in the CData driver documentation for an authentication guide.

     Built-in Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Zendesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     java -jar cdata.jdbc.zendesk.jar

     Fill in the connection properties and copy the connection string to the clipboard.

     A typical JDBC URL is the following:

     jdbc:zendesk:URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH

Query Zendesk Data and Select Tables

After establishing a connection, the wizard will close and the connection will be available in the connections panel. You can then query the tables.