How to connect to Zendesk Data in DBVisualizer

The CData JDBC Driver for Zendesk implements JDBC standards to provide connectivity to Zendesk data in applications ranging from business intelligence tools to IDEs. This article shows how to establish a connection to Zendesk data in DBVisualizer and use the table editor to edit and save Zendesk data.

Create a New Driver Definition for Zendesk Data

Follow the steps below to use the Driver Manager to provide connectivity to Zendesk data from DBVisualizer tools.

1. In DBVisualizer, click Tools -> Driver Manager.
2. Click the plus sign "" to create a new driver.
3. Select "Custom" as the template.
4. On the Driver Settings tab:
   • Set Name to a user-friendly name (e.g. "CData Zendesk Driver")
   • Set URL Format to jdbc:zendesk:
   • In Driver artifacts and jar files (jars are loaded in order from top):
     1. Click the plus sign "" -> "Add Files"
     2. Navigate to the "lib" folder in the installation directory (C:\Program Files\CData[product_name] XXXX\)
     3. Select the JAR file (cdata.jdbc.Zendesk.jar) and click "Open"
5. The Driver Class should populate automatically. If not, select class (cdata.jdbc.zendesk.ZendeskDriver).

Define the Connection to the JDBC Data Source

Close the "Driver Manager" and follow the steps below to save connection properties in the JDBC URL.

1. In the "Databases" tab, click the plus sign "" and select the driver you just created.

2. In the "Connection" section, set the following options:

   • Database Type: If you selected the wizard option, the database type is automatically detected. If you selected the "No Wizard" option, select the Generic or Auto Detect option in the Database Type menu.
   • Driver Type: Select the driver you just created.

   • Database URL: Enter the full JDBC URL. The syntax of the JDBC URL is jdbc:zendesk: followed by the connection properties in a semicolon-separated list of name-value pairs.

     Connecting to Zendesk

     To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

     Authenticating to Zendesk

     You can authenticate using the Basic or OAuth methods.

     Using Basic Authentication

     To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

     • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
     • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

     Using OAuth Authentication

     See the Getting Started guide in the CData driver documentation for an authentication guide.

     Built-in Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Zendesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     java -jar cdata.jdbc.zendesk.jar

     Fill in the connection properties and copy the connection string to the clipboard.

     When you configure the JDBC URL, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

     A typical connection string is below:

     jdbc:zendesk:URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH
   • NOTE: Database Userid and Database Password correspond with the User and Password properties for Zendesk.
3. On the Connection tab, click Connect.

To browse through tables exposed by the Zendesk JDBC Driver, right-click a table and click "Open in New Tab."

To execute SQL queries, use the SQL Commander tool: Click SQL Commander -> New SQL Commander. Select the Database Connection, Database, and Schema from the available menus.

See the "Supported SQL" chapter in the help documentation for more information on the supported SQL. See the "Data Model" chapter for table-specific information.

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