Edit and Search External SuiteCRM Objects in Salesforce Connect

CData Connect Server, enables you to access SuiteCRM data from cloud-based applications like the Salesforce console and mobile applications like the Salesforce1 Mobile App. In this article, you will use CData Connect Server and Salesforce Connect to access external SuiteCRM objects alongside standard Salesforce objects.

Configuring Connect Server

To work with live SuiteCRM data in Salesforce Connect, we need to connect to SuiteCRM from Connect Server, provide user access to the new virtual database, and create OData endpoints for the SuiteCRM data.

Add a Connect Server User

Create a User to connect to SuiteCRM from Reveal through Connect Server.

1. Click Users -> Add
2. Configure a User
3. Click Save Changes and make note of the Authtoken for the new user

Connect to SuiteCRM from Connect Server

CData Connect Server uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

1. Open Connect Server and click Connections
2. Select "SuiteCRM" from Available Data Sources
3. Enter the necessary authentication properties to connect to SuiteCRM.
   
   

   The User and Password properties must be set to valid SuiteCRM user credentials. Additionally, specify the URL to the SuiteCRM application, for example http://suite.crm.com.

   Note that retrieving SuiteCRM metadata can be expensive. It is advised that you store the metadata locally as described in the Caching Metadata section of the data provider help documentation.

4. Click Save Changes
5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions (SELECT is all that is required for Reveal).

Add SuiteCRM OData Endpoints in Connect Server

After connecting to SuiteCRM, create OData Endpoints for the desired table(s).

1. Click OData -> Tables -> Add Tables
2. Select the SuiteCRM database
3. Select the table(s) you wish to work with and click Next
4. (Optional) Edit the table definition to select specific fields and more
5. Save the settings

(Optional) Configure Cross-Origin Resource Sharing (CORS)

When accessing and connecting to multiple different domains, there is a possibility of violating the limitations of cross-site scripting. In that case, configure the CORS settings in OData -> Settings.

• Enable cross-origin resource sharing (CORS): ON
• Allow all domains without '*': ON
• Access-Control-Allow-Methods: GET, PUT, POST, OPTIONS
• Access-Control-Allow-Headers: Authorization

Save the changes to the settings.

Connect to SuiteCRM Data as an External Data Source

Follow the steps below to connect to the feed produced by the API Server.

1. Log into Salesforce and click Setup -> Integrations -> External Data Sources.
2. Click New External Data Source.
3. Enter values for the following properties:
   • External Data Source: Enter a label to be used in list views and reports.
   • Name: Enter a unique identifier.
   • Type: Select the option "Salesforce Connect: OData 4.0".

   • URL: Enter the URL to the OData endpoint of the API Server. The format of the OData URL is CONNECT_SERVER_URL/api.rsc/

4. Select the Writable External Objects option.

5. Select JSON in the Format menu.

6. In the Authentication section, set the following properties:
   • Identity Type: If all members of your organization will use the same credentials to access the API Server, select "Named Principal". If the members of your organization will connect with their own credentials, select "Per User".
   • Authentication Protocol: Select Password Authentication to use basic authentication.
   • Certificate: Enter or browse to the certificate to be used to encrypt and authenticate communications from Salesforce to your server.
   • Username: Enter the username for a user known to CData Connect Server.
   • Password: Enter the user's authtoken.

Synchronize SuiteCRM Objects

After you have created the external data source, follow the steps below to create SuiteCRM external objects that reflect any changes in the data source. You will synchronize the definitions for the SuiteCRM external objects with the definitions for SuiteCRM tables.

1. Click the link for the external data source you created.
2. Click Validate and Sync.
3. Select the SuiteCRM tables you want to work with as external objects.

Access SuiteCRM Data as Salesforce Objects

After adding SuiteCRM data as an external data source and syncing SuiteCRM tables as external objects, you can use the external SuiteCRM objects just as you would standard Salesforce objects.

• Create a new tab with a filter list view:

• Create reports of external objects:

• Create, update, and delete SuiteCRM objects from the Salesforce dashboard:

Simplified Access to SuiteCRM Data from Applications

At this point, you have a direct connection to live SuiteCRM data from Salesforce. For more information on gaining simplified access to data from more than 100 SaaS, Big Data, and NoSQL sources in applications like Salesforce, refer to our Connect Server page.