Automated Continuous Jira Service Desk Replication to Local Delimited Files

Always-on applications rely on automatic failover capabilities and real-time data access. CData Sync integrates live Jira Service Desk data into local delimited files (CSV/TSV), allowing you to consolidate all of your data into a single location for archiving, reporting, analytics, machine learning, artificial intelligence and more.

Configure CSV/TSV as a Replication Destination

Using CData Sync, you can replicate Jira Service Desk data to delimited files, like CSV or TSV. To add a replication destination, navigate to the Connections tab.

1. Click Add Connection.
2. Select CSV as a destination.
3. Enter the necessary connection properties. To connect to a directory for storing delimited files, set the following:
   • Destination Folder: Set this location on the disk for the delimited files.
   • Include Column Headers: Set this to True for the first row in each file to represent the column names.
4. Click Test Connection to ensure that the connection is configured properly.
5. Click Save Changes.

Configure the Jira Service Desk Connection

You can configure a connection to Jira Service Desk from the Connections tab. To add a connection to your Jira Service Desk account, navigate to the Connections tab.

1. Click Add Connection.
2. Select a source (Jira Service Desk).
3. Configure the connection properties.
   
   

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, you will need to supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

4. Click Connect to ensure that the connection is configured properly.
5. Click Save Changes.

Configure Replication Queries

CData Sync enables you to control replication with a point-and-click interface and with SQL queries. For each replication you wish to configure, navigate to the Jobs tab and click Add Job. Select the Source and Destination for your replication.

Replicate Entire Tables

To replicate an entire table, click Add Tables in the Tables section, choose the table(s) you wish to replicate, and click Add Selected Tables.

Customize Your Replication

You can use the Columns and Query tabs of a task to customize your replication. The Columns tab allows you to specify which columns to replicate, rename the columns at the destination, and even perform operations on the source data before replicating. The Query tab allows you to add filters, grouping, and sorting to the replication.

Schedule Your Replication

In the Schedule section, you can schedule a job to run automatically, configuring the job to run after specified intervals ranging from once every 10 minutes to once every month.

Once you have configured the replication job, click Save Changes. You can configure any number of jobs to manage the replication of your Jira Service Desk data to delimited files.