Learn more
 

Ready to get started?

Download a free trial of the Freshdesk ODBC Driver to get started:

 Download Now

Learn more:

Freshdesk Icon Freshdesk ODBC Driver

The Freshdesk ODBC Driver is a powerful tool that allows you to connect with live data from Freshdesk, directly from any applications that support ODBC connectivity.

Access Freshdesk data like you would a database - read, write, and update Freshdesk Agents, Companies, Contacts, Groups, etc. through a standard ODBC Driver interface.

In this article

Related articles

Build a Simple VCL Application for Freshdesk Data


How to build a simple VCL Application to view Freshdesk data in RAD Studio using the CData ODBC Driver for Freshdesk.

Embarcadero RAD Studio provides a development environment for Delphi and C++Builder applications. With the CData ODBC Driver for Freshdesk, you gain access to live Freshdesk data within RAD Studio, abstracting the data into tables, views, and stored procedures that can be used to retrieve and update Freshdesk data. This article will walk through connecting to Freshdesk and creating a simple VCL application with the Form Designer.

Create a Connection to Freshdesk Data

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

  • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
  • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

You can then follow the steps below to use the Data Explorer to create a FireDAC connection to Freshdesk data.

  1. In a new VCL Forms application, expand the FireDAC node in the Data Explorer.
  2. Right-click the ODBC Data Source node in the Data Explorer.
  3. Click Add New Connection.
  4. Enter a name for the connection.
  5. In the FireDAC Connection Editor that appears, set the DataSource property to the name of the ODBC DSN for Freshdesk.

Create VCL Applications with Connectivity to Freshdesk Data

Follow the procedure below to start executing queries to Freshdesk data from a simple VCL application that displays the results of a query in a grid.

  1. Drop a TFDConnection component onto the form and set the following properties:

    • ConnectionDefName: Select the FireDAC connection to Freshdesk data.
    • Connected: Select True from the menu and, in the dialog that appears, enter your credentials.

  2. Drop a TFDQuery component onto the form and set the properties below:

    • Connection: Set this property to the TFDConnection component, if this component is not already specified.

    • SQL: Click the button in the SQL property and enter a query. For example:

      SELECT Id, Name FROM Tickets WHERE Status = '2'
    • Active: Set this property to true.

  3. Drop a TDataSource component onto the form and set the following property:

    • DataSet: In the menu for this property, select the name of the TFDQuery component.

  4. Drop a TDBGrid control onto the form and set the following property:

    • DataSource: Select the name of the TDataSource.
  5. Drop a TFDGUIxWaitCursor onto the form — this is required to avoid a run-time error.

You now have an executable application that displays the results of the SQL Query set in the TFDQuery object.