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Rapidly create and deploy powerful .NET applications that integrate with Freshdesk.

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DataBind Freshdesk Data to the DevExpress Data Grid


Use the CData ADO.NET Provider for Freshdesk with the DevExpress Windows Forms and Web controls to provide Freshdesk data to a chart.

The ADO.NET Provider for Freshdesk by CData incorporates conventional ADO.NET data access components compatible with third-party controls. You can adhere to the standard ADO.NET data binding procedures to establish two-way access to real-time data through UI controls. This article will demonstrate the utilization of CData components for data binding with DevExpress UI Controls (Windows Forms and Web controls), specifically binding to a chart that visualizes live data.

FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

  • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
  • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

Windows Forms Controls

The code below shows how to populate a DevExpress chart with Freshdesk data. The FreshDeskDataAdapter binds to the Series property of the chart control. The Diagram property of the control defines the x- and y-axes as the column names.

using (FreshDeskConnection connection = new FreshDeskConnection( "Domain=MyDomain;APIKey=myAPIKey;")) { FreshDeskDataAdapter dataAdapter = new FreshDeskDataAdapter( "SELECT Id, Name FROM Tickets WHERE Status = '2'", connection); DataTable table = new DataTable(); dataAdapter.Fill(table); DevExpress.XtraCharts.Series series = new DevExpress.XtraCharts.Series(); chartControl1.Series.Add(series); series.DataSource = table; series.ValueDataMembers.AddRange(new string[] { "Name" }); series.ArgumentScaleType = DevExpress.XtraCharts.ScaleType.Qualitative; series.ArgumentDataMember = "Id"; series.ValueScaleType = DevExpress.XtraCharts.ScaleType.Numerical; chartControl1.Legend.Visibility = DevExpress.Utils.DefaultBoolean.False; ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true; }

Web Controls

The code below shows how to populate a DevExpress Web control with Freshdesk data. The FreshDeskDataAdapter binds to the Series property of the chart; the Diagram property defines the x- and y-axes as the column names.

using DevExpress.XtraCharts; using (FreshDeskConnection connection = new FreshDeskConnection( "Domain=MyDomain;APIKey=myAPIKey;")) { FreshDeskDataAdapter FreshDeskDataAdapter1 = new FreshDeskDataAdapter("SELECT Id, Name FROM Tickets WHERE Status = '2'", connection); DataTable table = new DataTable(); FreshDeskDataAdapter1.Fill(table); DevExpress.XtraCharts.Series series = new Series("Series1", ViewType.Bar); WebChartControl1.Series.Add(series); series.DataSource = table; series.ValueDataMembers.AddRange(new string[] { "Name" }); series.ArgumentScaleType = ScaleType.Qualitative; series.ArgumentDataMember = "Id"; series.ValueScaleType = ScaleType.Numerical; ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true; }